100 Movers & Shakers
Acknowledge Differences - and Build Better Workplaces and a Better World
Are Rude People Irritating You?
Colored
Common Courtesy
Compassionate Phone Skills (portion of an article we wrote for a magazine that has ended up in a book)
Diversity
Excuses, Excuses....How to Deal With the Bane of a Manager's Life
Handle Patient Calls Effectively
How Hospitals and Physicians Set Prices
How Is Your Journey?
How to Fight Terrorism in the Workplace
How to Overcome Irrational Fear
How To Talk To Insurance Companies
How We Provide Charge Master Services
Importance of the Charge Capture/Revenue Review Process
Misperceptions and Expectations of the Charge
Master/Revenue Review Process
Mixed Messages
Networking On The Web
Optimization 101: Beginning A Project
Optimization 101: Completing A Project
People Skills First (interviewed as part of a longer article)
Perfectly Optimized Website
Persuasive Compassion, an interview
Plans and Goals
Revenue managers: Prepare
for cost estimate training with new ABNs (interview)
Self Esteem
Should You Have A Website?
They Say Content Is King; Is It?
Three Crucial Items Before Creating Your Website
Upstate Update, page five
